CEO Blog

Written by Ravindra Bhagwanani on . Posted in Archives

Some time ago, Expedia unified the different loyalty programs of its brands into the group-wide OneKey program. That program notably replaced the popular program of Hotels.com, Hotels.com Rewards, where members earned easily one free night after each ten nights.

OneKey had so far only been rolled out in the US and the UK – but Expedia’s data shows that Hotels.com has suffered substantially from that change. As a result, it was decided to pause the roll-out of OneKey to other markets until a new strategy is defined.

So, if you are lucky and don’t live in one of the two OneKey markets, Hotels.com Rewards should be used without moderation until further notice…